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FAQ
Store Questions
What are your store hours?

REGULAR STORE HOURS:

Monday and Tuesday: CLOSED 

Wednesday - Friday: 10:00AM - 4:00PM 

Saturday: 12:00PM - 4:00PM

Sunday: 10:00AM - 1:00PM 

 

HOLIDAY STORE HOURS (DECEMBER ONLY):

Monday and Tuesday: CLOSED 

Wednesday - Saturday: 10:00AM - 4:00PM 

Sunday: 10:00AM - 1:00PM 

 

What payment methods do you accept?

We accept the following forms of payment online:

  • American Express
  • Discover
  • MasterCard
  • VISA
Do you ever need new volunteers?

We always welcome new volunteer applications. Our volunteers assist with helping customers, cashiering, shipping and receiving, merchandising, and so much more. All volunteers work out of our brick and mortar store located in Atlanta, GA. If you are interested in volunteering, please email us at [email protected].

Is there parking at the Cathedral Book Store?

Customers may park for free in the parking lot of the Cathedral of St. Philip. 

What is your shipping process?

All shipping done during regular store hours. 

No shipping on weekends or federal holidays.

We ship either U.S.P.S. Priority or First Class, and UPS.  If your address requires special instruction, please indicate instructions in "Order Notes". 

Rates are calculated based on the shipment total. Most of our shipping rates for website orders are discounted. We apologize, but we are unable to discount shipping rates for phone orders.  

When shipping a gift without a receipt, please indicate in "Order Notes". 

Please enter your email address to receive tracking numbers, when applicable, and shipping notices.

We only ship to the United States, Puerto Rico, and the U.S. Virgin Islands.

If the item is out of stock, we will inform you via email to give an estimated date for availability.

What is your return process?

Please contact us by phone to arrange returns. Return shipping must be paid by the customer, except in cases of defective products.  Not all items are eligible for return.  Please refer to our return policy. 

Do you offer special sales?

We have special sales and promotions, throughout the year. The best way to learn about these and stay up-to-date with new products, is to join our email list or follow us on social media!

What is your privacy policy?

The Cathedral Book Store collects certain customer identifiable information from those who visit this website and either request information or register to be on the mailing list. This is information that can be associated with a specific individual, including name, address, telephone number, email address, credit card number and expiration date membership history, and other directly related information stemming from online memberships and purchases that are directly linked to the individuals and their transactions. This information may be merged with other information the Cathedral Book Store already has, such as whether you have previously purchased from or contributed to the Cathedral Book Store, or information available from other sources such as credit card verification and credit services and dealers. The Cathedral Book Store server automatically collects through the use of log files information about what sites visitors came from and which pages are visited at the Cathedral Book Store site. We use this information in the aggregate.

Customer identifiable information will be used to process transactions through this website, including credit card and e-check processing. Email addresses may be used (unless otherwise requested) to send you information about the Cathedral Book Store, such as events, merchandise, and opportunities to support the Cathedral Book Store. None of your customer identifiable information will be shared with organizations outside the Cathedral Book Store, so far as the United States Patriot Act will allow.

To prevent unauthorized use of your customer identifiable information, we have put in place physical, electronic and managerial procedures. Our software prevents others from reading or intercepting your personal information, including credit card number, name, and address as it is in transit across the Internet and when it is stores here.

I have a question not answered here

Please call us at 404-237-7582 or fill out our contact form on the right-hand column of this page.

Website/Online Ordering Questions
What are your 'general terms and conditions"?

Refunds for most items are available within 14 days of purchase, with the original receipt.  Items that are Final Sale, and non-returnable are: Imprinted items, food items, sale items, jewelry, church supplies, special orders, and shipping charges. 

Are all of the products you have available on your website?

Unfortunately, not at this time. As a small faith-based business we are mindful of our costs. Some of the beautiful gifts and other items we carry would require special shipping and the cost of shipping sometimes prohibits us from making an item available on our website. For the best selection of our merchandise, please visit our brick and mortar store.

Will you special order items?

We may be able to special order some items. Please visit the store or call 404-237-7582 to request a special order. Please have as much information about the item as possible. We will research if we are able to order the item, and will let you know, either way.  If the item can be ordered, we require pre-payment, and the order is Final Sale. 

Do you offer imprinting or engraving?

We offer imprinting on Bibles and Prayer Books purchased at the Cathedral Bookstore only. 

I have a question not answered here

You may either call us at 404-237-7582 or fill out our contact form on the right-hand column of this page.

Special Events, Book Talks & Other Programs
Do you ever have events with authors?

Yes! Every year we host our annual Jane Baird Lecture which celebrates conversations in faith. Throughout the year, we may host additional author programs depending on new books being published and author availability. For the best way to learn about these and stay up-to-date with new books we carry, join our email list, follow us on Facebook or check out our 'Upcoming Events' page.

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